Frequently Asked Questions

FAQs

Frequently Asked Questions

Please refer to the payment instructions provided during the registration process. For further assistance with payment queries, please contact enrolments@online.uj.ac.za .

For more information about UJ's online programmes, start by reading the information about the specific programme you are interested in on the programme information page on UJDigital. If you do not find what you are looking for there, you can contact us via our Contact Form. Our team is ready to assist you with any questions or concerns you may have.

Before resetting your password, please make sure that your account has already been verified through the email confirmation process. If your account has been verified and you are still unable to reset your password, please contact the help desk [insert help desk details] for support.

UJ uses Moodle as its online learning platform. You will automatically be added onto UJ Moodle when you enrol for a course. On UJ Moodle, you will be able to access all of your learning material, complete assessments, and engage with your course mates.

Your course facilitator will also be available through UJ Moodle to support you on your learning journey.

You can log in to UJ Moodle using the same login details as your account on UJDigital at https://lms.uj.ac.za/.

If you need to reset your password, you can do so on the UJDigital portal, and it will automatically update on Moodle as well.

The cost of the online programmes varies – from free SLPs to paid-for SLPs and paid-for degree/diploma qualifications. Detailed fee information is provided in the programme descriptions.

For Short Learning Programmes (SLPs), a once-off full payment is required at registration. For whole programmes, payment is made per module during each registration period, rather than as one full upfront amount for the entire programme. This means you only pay for the modules you register for in that specific period, whether the programme runs over one year or multiple years. Please refer to the relevant programme or course payment information on the site for the correct payment requirements.

Yes, participants who successfully complete online programmes will receive a certificate. The free SLPs offer a merit-based digital certificate, whilst the paid-for programmes have merit-based printed certificates that are also available on UJ's digital certificates platform.

UJ's free SLPs are non-credit bearing, meaning that you do not get academic credits for completing them. Some of the paid-for SLPs are credit-bearing, but others are not. The degree/diploma qualifications are credit-bearing. Check the programme description for information on credit eligibility.

The duration of online programmes varies: SLPs are shorter in duration (typically a few weeks up to a year), diploma qualifications generally are a year to two years, whilst degree qualifications are three years. On the information page of the online programme you are interested in (on UJDigital), you will find the duration and time commitment required.

For programmes that require a token, please note that the token is provided on the relevant programme page on the site. It is also shown in a pop-up message before you proceed to the application wizard, so please take note of it before continuing.

When you register on UJ Digital, you should receive an email asking you to confirm your email address. This forms part of the account verification process, so please check your inbox as well as your spam or junk folder.

UJ's online programmes are delivered in various ways. Some SLPs are self-paced (only asynchronous engagement – this means that participants go through the SLP at their own pace over the allowed period), while others have a combination of synchronous (all participants online at specified times) and asynchronous engagement. UJ's online degree/diploma qualifications are offered with synchronous and asynchronous engagement.

UJ uses the term "scheduled" delivery to describe programmes that are delivered over specified periods.

On the information page of the online programme you are interested in (on UJDigital), you will find the specifics of that programme's mode of delivery.

All courses are hosted on the UJ LMS, called Moodle. Please look out for an email from moodle@uj.ac.za, which will provide the details and process for how to log in and access your course.

On the Storefront, Apply means you are submitting an application to study a course or programme. Register means your application has already been accepted, and you will receive communication from UJ on how to proceed with registration and module selection, where applicable.

Support for participants in UJ's SLPs is provided by the course facilitators. Participants enrolled in UJ's degree/diploma qualifications have access to various support services, including academic and writing advising, technical support, and online access to university resources such as the UJ Library. Once enrolled, these participants will receive detailed information and contact details for the support available.

Participants in UJ's free SLPs can withdraw at any time by simply emailing the SLP coordinator. Withdrawal from paid-for online programmes is more complex. The withdrawal policy, including any deadlines and potential refunds, is outlined in UJ's Academic Regulations (see 5.8).

Broadly, UJ offers two categories of online programmes: short-learning programmes (SLPs) and degree/diploma qualifications. A SLP is a specialised course that targets the learning of knowledge, skills and values in a focused area. SLPs are typically short in duration (a few weeks to a few months, typically not longer than a year) and are ideal for skills enhancement, and professional and personal development. A degree/diploma qualification is a structured and purposeful set of learning experiences, comprising numerous modules/subjects and other learning activities.

UJ's online programmes are open to those who meet the admission requirements for the specific programme they want to enrol in. You can be a full-time student, a working professional, or anyone interested in gaining new skills or knowledge. See the specific admission requirements for the programme you are interested in, on the information page of that online programme (on UJDigital).

Registration for UJ's online programmes is via the UJDigital platform. Simply browse the available programmes, select the one you're interested in, and follow the enrolment instructions.

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